Well this is embarrassing. The page you're looking for doesn't seem to be there. That's a shame. How about something free to ease your disappointment?
I created these scripts to give you the EXACT words to say when you're faced with what my group- the Parenting Posse- chose as the top 10 crazy-making behaviours. These scripts are plug-n-play, and come with implementation tips...because 90% of all communication is non-verbal.